Customer Service

Quality service, quality advice and customer support

At Custom Slate we work hard to deliver the best service from initial contact, product choice advice right through to safe delivery of your bespoke slate hearth. We love offering the best impartial advice to our customers, and can help with product choice and offer many options to suit your style and budget requirements.

We are a specialist master craftsman, not salesmen so you can be assured of the best advice and do not hard sell.  We let the quality workmanship that goes into every slate hearth speak for themselves.  We go the extra mile to help our customer choose the best style, specification and value for money option.  If you have any questions please email us or fill in a contact form, we would love to hear from you and answer your questions.

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Custom Slate attention to detail

Attention to detail from pre sales advice, manufacture and safe delivery

It is important to us to provide the best customer service, expert advice and quality manufactured slate hearth products.  Our eye for detail doesn’t stop there, we want you to enjoy beautiful your slate hearth for years to come and the first step is making sure we use trusted couriers so your slate earth is delivered to you in the perfect pristine condition.  Here are some images of how we pack our slate hearth ready for collection by our trusted courier.

Custom Slate Aftercare

Keeping your Custom Slate slate hearth looking beautiful for years to come

If you need any advice on cleaning, sealing please see our How to Look After Your Slate Hearth page, of course if you have any questions please don’t hesitate to contact us, we are always happy to help.

Our hearth making process

From the slate selection right through to delivery

Once the design and dimensions of the hearth have been decided, the procedure for making the hearth follows this sequence:

1. Selection

A slab is selected and carefully checked for suitability. If any defects or unsightly inclusions are found then the slab is not used.

2. Cut to Shape

The hearth is cut to size and shape. We have modern high-tech equipment & machinery for precision work.

3. Honing Process

The top surface of the slate undergoes a 5 stage honing process,giving the slate its perfect matt smooth finish (Italian honed finish slate only).

4. Edge Detailing

The customer’s choice of edge detail is put on the exposed sides. Edgework options are: chamfered and pencil round.

5. Cleaning

After all the above has been done the slate is ready to be washed clean and then coated with a sealant.

6. Delivery

And finally there is the final check and the slate is packed ready for collection or delivery.